Working with enrollments

The Enrollments screen allows you to view and edit your information. You can access the screen by:

  1. Selecting the Manage Enrollment menu option.
  2. The Enrollments screen appears displaying the Subscriber name, SSN, and Account Number. To view the information associated to the subscriber, click the next to the information sections you want to review.

Editing member information

If you want to edit a member's information, you can do so by:

  1. Selecting the edit link next to the Subscriber, Spouse or Dependent Information section.
  2. A pop-up screen displays with the Prefix, First Name, Middle Name, Last Name, Suffix, and Birth Date fields. Enter the information and select Continue. Another pop-up screen appears asking you to review the information. If everything is accurate select Continue. The Enrollments screen appears displaying the changes and includes a message stating the member information has been modified successfully.

Editing your contact information

General address updates

  1. In the General Address Information section, select the edit link.The Edit General Address screen opens.
  2. Make changes to the Address Line 1 and 2, City, State, Zip Code, Phone (Home), Phone (Alt) and Email Address fields. Select Continue. If any errors occur, the system will provide you with an error message.
  1. If everything passes the address normalization process, the Confirm General Address Update screen appears with a message from the system asking you to Confirm or Cancel the update. If everything is correct and you are sure you want to apply the change, select Confirm.
  2. A message appears at the bottom of the Enrollments screen stating the information update has processed successfully.

How to submit your queries or questions online

  1. At the bottom of the Payment Account Statement screen there is a statement about submitting your questions or queries. Select the click here link.
  2. The Privacy Act Statement window opens. After reading the statement, select the I have read the Privacy Act Statement button.
  3. Another window opens the Online Customer Service Inquiry Form screen. Enter all pertinent information and select Submit.
  4. A message appears confirming the inquiry was received. You will receive an email response acknowledging your submission.