Resetting your password
Have you forgotten your password or just want to change it? You can create a new password by:
- On the
Login screen, select the Forgot/Change
Password? Click here link.
- Enter your username in the Enter
your User Name field. If you do not remember your username, you
will not be able to change your password. Please contact Customer Service.
- Select the Submit Username
- The secret question you selected when registering is displayed. Enter the answer in the Secret Answer
field. (If you do not remember the answer, you will not be able to change
your password. Please contact Customer Service.)
- Enter the remaining information including a new
password. Remember, your password must be between
8 and 15 characters. All fields must be filled in or you will receive an error message.
- Select the Validate Secret
- The Password Changed
screen appears, confirming the change. Select the Please click here to go back to login page link to log in.
on to Consumer Toolkit
Forgot user name
Viewing and changing your user profile information