Transaction History

The Transaction History screen lists the last 10 transactions records associated with your account. To access this screen, select Billing Transaction from the menu.

The top portion of the screen lists the Account Number, Subscriber Name, SSN, Current Balance and the Payment Modeof the subscriber.The lower part of the screen displays all of the transactions associated with the account. This includes:

• Navigation arrows — if there are more than 10 records, you can select an arrow to move to the next page, last page, previous page or to the first page
• Description — displays the type of transaction that occurred (e.g., invoice, credit card payment, EFT payment)
• Due date — the date payment is due for an invoice
• Original Amt — displays the amount of the invoice or the amount paid on a statement
• Remaining Amt — lists any amount carried over from the original amount
• Transaction Date — the date the invoice was created or payment was received
• Running balance — the balance on the account
• Status/Adjust Code — will display information if an adjustment was applied or if the account is in a particular status
• Reference # — displays the invoice number or payment number for the transaction

How to submit your queries or questions online

1. At the bottom of the Payment Account Statement screen there is a statement about submitting your questions or queries. Select the click here link.
2. The Privacy Act Statement window opens. After reading the statement, select the I have read the Privacy Act Statement button.
3. Another window opens the Online Customer Service Inquiry Form screen. Enter all pertinent information and select Submit.
4. A message appears confirming the inquiry was received. You will receive an email response acknowledging your submission.