Working with payments

The Make a payment screen allows you to view and make payments on your account balance. Online payments can made by using a valid credit card or EFT check. You can access the screen by:

  1. Selecting the Make a Payment menu option.
  2. The Make a payment screen appears displaying the Account Number, Subscriber Name, Payment Mode, SSN, and the Current Balance.

A negative number displayed in the Current Balance (e.g., -$100.00) indicates a credit on the account. If the amount displayed is positive (e.g., $200), this is the amount owed.

Making a payment with your MasterCard or Visa credit card

A field with a *next to it requires input.

  1. Select Visa or MasterCard from the Payment Type drop-down menu.
  2. Enter the First Name and Last Name of the person making the payment.
  3. Enter the Card Number of the account that will be charged for the payment.
  4. Enter the 3 digit CCV Security Code and the Expiration Date of the credit card.
  5. Enter the payment amount in the Payment field.
  6. If the billing address is different from the subscriber address, select Different from subscriber address from the drop-down menu. A pop-up screen appears. Fill in the fields with the correct billing address information and select Continue. The new billing address is displayed.
  7. Select Continue. The payment screen displays all of the information added in the previous steps. If you need to make any changes, select Edit. If no changes are needed, select Pay.
  8. A payment confirmation screen appears listing the Transaction ID of the payment, the Transaction Date, the Amount Collected, and the last four digits of the credit card number used to make the payment.

At the top of the screen in the Current Balance field, the new balance is displayed with the payment applied.

Making a payment with an E-Check

A field with a *next to it requires input.

  1. Select E-Check from the Payment Type drop-down menu.
  2. Enter the First Name and Last Name of the person making the payment.
  3. Enter the Bank Name of where the account is held that will be charged for the payment.
  4. Select either Checking or Savings in the Account Type.
  5. Enter the bank's Routing Number.
  6. Enter the Account Number for the checking or savings account where payments will be withdrawn.
  7. Enter the payment amount in the Payment field.
  8. Select Continue. The payment screen displays all of the information added in the previous steps. If you need to make any changes, select Edit. If no changes are needed, select Pay.
  9. A payment confirmation screen appears listing the Transaction ID of the payment, the Transaction Date, the Amount Collected, and the last four digits of the Bank Account Number used to make the payment.

At the top of the screen in the Current Balance field, the new balance is displayed with the payment applied.

How to submit your queries or questions online

  1. At the bottom of the Payment Account Statement screen there is a statement about submitting your questions or queries. Select the click here link.
  2. The Privacy Act Statement window opens. After reading the statement, select the I have read the Privacy Act Statement button.
  3. Another window opens the Online Customer Service Inquiry Form screen. Enter all pertinent information and select Submit.
  4. A message appears confirming the inquiry was received. You will receive an email response acknowledging your submission.